Good products need a good backbone. This is where conducting exploratory research comes in handy. I like to understand the background of any product, organisation, and their audience before ideating.
Testing allows me to identify any issues and missed opportunities before launch. This not only saves companies time and money, but also ensures that users are getting the best out of their products.
After collecting data, I look through my scribbles and recordings and document patterns of behaviours and attitudes. From there, I try to figure out what’s going on and why. From answering the question why, we can then jump into action!
Now that lockdown measures are easing and popular holiday destinations such as Spain and Greece are opening back up, I was interested to see what would help consumers feel confident enough to book a holiday.
Our goal was to increase union sign ups. To facilitate this, I conducted desk research on why people join unions to inform and revamp their digital recruitment strategy.